Returns & Exchanges

At Rancho Gordo, we want you to be completely satisfied with your heirloom beans and pantry staples; if your order arrives damaged or incorrect, please contact us within 30 days.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief description of the issue regarding your food or merchandise items.

• 2.
  Provide Documentation

  For items damaged during transit, please include clear photos of the packaging and product to help us expedite your claim with the carrier.

• 3.
  Receive Authorization

  Our team will review your request and provide a return authorization number or confirm if a direct replacement will be shipped to you.

• 4.
  Final Resolution

  Once approved, we will process your refund to the original payment method or ship your replacement heirloom products within 3-5 business days.